Founder stories
Ali's own site states Native was acquired by Procter & Gamble for $100 million in November 2017 and calls it P&G's first acquisition in nearly ten years. The deal was announced on 15 November 2017.
Aluminum-free natural deodorant sold direct to consumers.
How Moiz acquired customers
Tools used to build Native
Moiz Ali launched Native on Product Hunt in July 2015 with no inventory, no factory and a formula bought from an Etsy seller. He placed his first production order only after 60 units were already sold.
Moiz Ali did not own a single stick of deodorant when Native started taking orders. He had a manufacturer lined up, a label, and a website. The product itself did not exist yet.
Day zero for this story is the Product Hunt launch in July 2015, which is the date Ali gives himself when he tells it. His account is blunt about the sequence: Native launched on Product Hunt that month with no product in hand, and only once 60 units had sold did he place his first production order, for 100 units.
The manufacturer came from Etsy. Ali bought a batch of the natural deodorants people were selling there, tried them, and sorted them into good and terrible. He then wrote to the makers of the good ones and asked whether they would white-label, meaning make their own product and put a Native label on it. Most said no. One woman said yes. She was selling her deodorant on Etsy and at farmers markets, and she made it in the hobby room of her home with one assistant. For the first five months Native existed, she made every bar.
Ali has been specific about why an Etsy seller beat a real manufacturer at that stage, and all three reasons are about de-risking rather than about cost. The first is minimum order quantity. A personal care manufacturer will make your product but will not make fewer than five or ten thousand units, because below that the run is not worth setting up. On Etsy his minimum was 100. That turned the whole idea test into a cheap one. The second is speed. A professional manufacturer takes four to six months to produce a first order, because their machines are reserved and you are at the back of the queue. On Etsy you can order today and have product next week. The third is credibility. In 2015 Ali had none in personal care, and most manufacturers would not spend time on him. On Etsy the calculation was different, because a $1,000 order was meaningful to the seller.
The price of that flexibility was ugly unit economics. Native paid $5.00 per bar, and with the plastic housing and label the cost per stick was over $6. As Ali put it, he could buy Old Spice for cheaper than he could make his own product. He took the trade anyway, because the point of the first hundred units was not profit, it was finding out whether anyone would buy deodorant online at a premium.
The answer was yes, but the product was not ready. Ali has said publicly that Native launched with a mediocre product, and that customers told him so through bad reviews and by not buying again. He spent the first year of the business on the formula rather than on growth, emailing customers to ask what they thought and shipping samples of new versions. In interviews he has put numbers on it: the reorder rate started around 20 to 22 percent, a better formula went live in May 2016, and revenue quintupled between that May and December. The reorder rate eventually settled around 50 percent, which is what made the rest possible.
The Etsy arrangement did not survive the growth. The hobby room could not keep up, and the formula they had made together was not good enough once real chemists were involved. Ali has been careful to add the part people miss: the seller wanted out. She offered to sell him her formula and keep making product for a few more months while he found a new supplier. He took the offer, changed the formula within months, and she sent him a gift basket when the relationship ended.
Product Hunt got Native its first 60 orders. Facebook ads got it the rest. Ali has since said he spent roughly $100 million on Facebook ads across his businesses, and Native ran on Shopify. But the sequencing matters more than the channel: the paid spend only started working after the formula was fixed and repeat purchases held.
Native is also not a first-time founder story. Ali has written about the roughly 25 businesses he tried to start and could never get off the ground. One of them was Zenlen, a Kayak for mortgages that he applied to Y Combinator with, got an interview for, and was rejected from. His cofounder quit the same day. Zenlen could not buy mortgage keywords at $100 a click on a bootstrapped budget, so it died. Then Ali pivoted the same company into deodorant. Native was owned by Zenlen, Inc., and when Procter & Gamble bought the business it did not rename the entity. Before all that came Caskers, a spirits flash sale site he sold about 18 months in.
P&G acquired Native in November 2017 for $100 million, which Ali describes on his own site as the company's first acquisition in nearly ten years. That is roughly 28 months from the Product Hunt launch, and the whole thing traces back to a decision not to buy inventory until 60 strangers had already paid for it.
Sell before you stock. Native took 60 orders on Product Hunt and only then placed a production order for 100 units, so the demand test cost almost nothing.
A hobby-scale supplier can carry your first hundred units. On Etsy the minimum order was 100 instead of the 5,000 or 10,000 a real manufacturer required.
Speed is worth bad margins at the test stage. Ali paid over $6 a stick, more than retail Old Spice, because an Etsy seller shipped next week instead of in four to six months.
Year one went into the product, not into growth. The launch formula was weak, and revenue only stepped up after a better formula shipped in May 2016.
Ask every buyer what they think and act on it. Emailing customers for feedback moved the reorder rate from roughly 20 percent to roughly 50 percent, which is what made paid acquisition viable.
Failed startups leave usable parts. Native was born inside Zenlen, Inc., the mortgage startup that never worked, and P&G ended up buying that entity.
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